At ALO Clothing Shop, we’re committed to ensuring your complete satisfaction with our premium activewear and wellness products. We understand that finding the perfect fit for your active lifestyle is important, which is why we’ve created a straightforward returns and exchanges process.
Return & Exchange Eligibility
Timeframe
We accept returns and exchanges within 15 days of your receipt of items. This gives you ample time to ensure your ALO activewear fits perfectly and meets your performance expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Gels
- Beauty & Wellness products (once opened)
- Yoga Mats & Equipment (if used or unsealed)
How to Initiate a Return or Exchange
Submit Your Request
Complete our Returns & Exchanges Form (provided below) and email it to our customer service team at [email protected] within 15 days of receiving your order.
Receive Authorization
Within 1-2 business days, we’ll review your request and email you a Return Merchandise Authorization (RMA) number along with detailed return instructions.
Package Your Items
Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation. Write your RMA number clearly on the outside of the package.
Ship Your Return
Ship your package to our returns center at:
2081 Arrowood Drive
Jacksonville, US 32044
We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.
Refund Information
Processing Time
Once we receive your returned items, please allow:
- 3-5 business days for inspection and processing
- Additional 5-10 business days for the refund to appear in your original payment method
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal account
Please note that shipping charges are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and process your return. If the requested size or color is unavailable, we’ll contact you to discuss alternatives or issue a refund.
International Returns
As we serve customers globally (with limited exceptions in some parts of Asia and remote regions), international returns follow the same process outlined above. Customers are responsible for any customs duties, taxes, or international shipping costs associated with returns.
Returns & Exchanges Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Request Type: [Return / Exchange]
Items to Return/Exchange:
- Item 1: [Product Name, Size, Color]
- Item 2: [Product Name, Size, Color] (if applicable)
Reason for Return/Exchange: [Please specify – Size Issue, Color Difference, Damaged Item, Wrong Item Received, etc.]
For Exchanges: [Requested Size/Color]
Additional Comments: [Any other relevant information]
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: We typically respond within 24-48 hours during business days.
Thank you for choosing ALO Clothing Shop for your active lifestyle needs. We appreciate your business and are committed to ensuring your complete satisfaction with our premium activewear collection.