Welcome to ALO Clothing Shop
At ALO Clothing Shop, we’re dedicated to supporting your active lifestyle with premium activewear and wellness products. We understand that finding the perfect fit for your dynamic routine is essential, which is why we’ve created transparent shipping and returns processes designed with your convenience in mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
- Available worldwide (except some parts of Asia and remote regions)
Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
We want you to love your ALO activewear as much as we do. If you’re not completely satisfied, we’re here to help.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items.
Condition Requirements
To be eligible for return or exchange, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged once opened or used:
- Gels
- Beauty & Wellness products (once opened)
- Yoga Mats & Equipment (if used or unsealed)
How to Initiate a Return or Exchange
1Submit Your Request
Complete our Returns & Exchanges Form and email it to our customer service team at [email protected] within 15 days of receiving your order.
2Receive Authorization
Within 1-2 business days, we’ll review your request and email you a Return Merchandise Authorization (RMA) number along with detailed return instructions.
3Package Your Items
Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation. Write your RMA number clearly on the outside of the package.
4Ship Your Return
Ship your package to our returns center at:
2081 Arrowood Drive
Jacksonville, US 32044
We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.
Refund Information
Processing Time
Once we receive your returned items, please allow:
- 3-5 business days for inspection and processing
- Additional 5-10 business days for the refund to appear in your original payment method
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal account
Please note that shipping charges are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and process your return. If the requested size or color is unavailable, we’ll contact you to discuss alternatives or issue a refund.
International Returns
As we serve customers globally (with limited exceptions in some parts of Asia and remote regions), international returns follow the same process outlined above. Customers are responsible for any customs duties, taxes, or international shipping costs associated with returns.
Returns & Exchanges Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Request Type: [Return / Exchange]
Items to Return/Exchange:
Item 1: [Product Name, Size, Color]
Item 2: [Product Name, Size, Color] (if applicable)
Reason for Return/Exchange: [Please specify – Size Issue, Color Difference, Damaged Item, Wrong Item Received, etc.]
For Exchanges: [Requested Size/Color]
Additional Comments: [Any other relevant information]
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: We typically respond within 24-48 hours during business days.
Thank you for choosing ALO Clothing Shop for your active lifestyle needs. We appreciate your business and are committed to ensuring your complete satisfaction with our premium activewear collection.